Updated 27 October 2021
However, this policy does not apply to information about you collected by third-party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these third-party websites is subject to their own privacy policies.
If you have general questions about this policy, you can reach our privacy team at [email protected].
Who we are
Summary of Personal Information we collect and how we use it
We do not collect or use Personal Information on this website. When you visit and navigate our website, we collect anonymous information. This anonymous information may include site navigation and usage data, browser settings, and session replay recordings. We use this information to allow you to navigate the site, and for first party analytics, site optimization, and fraud detection and prevention.
The website is not meant for use by children under the age of sixteen years old, and children under that age are prohibited.
Who has access to your information?
We may also provide the information we collect to third-party companies, who may, as a service provider, process the information on our behalf. We may also share information as required or permitted by law, including to enforce our Terms and Conditions, or to protect our rights or property or those of others.
How long do we keep your information?
We retain anonymous data for as long as is necessary for the purpose for which it is provided. We do not collect or retain personal data.
How long do we protect your information?
We maintain physical, electronic and procedural safeguards designed to help us protect your personal data. For example, we train the employees that are involved with the processing of data about the importance of confidentiality and maintaining the privacy and security of your information. Our awareness training is tailored to the specific role of a team or department and their involvement with handling your information.
What are Cookies?
Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages. Cookies are useful because they allow a website to recognize a user's device.
What kinds of Cookies do we use on our website?
Our website uses the following types of cookies:
We use these cookies to let you access our website’s features, manage preferences (like language or VAT settings) and to track statistics necessary to meet contractual requirements.
We use these cookies to test new website features, detect errors, analyze site usage, receive user feedback and provide you with a more relevant and personalized experience based on your interests and interactions.
Even if you opt-out of functional cookies, we may still use other information we collect about you to tailor your Vista experience.
Session replay cookies
We use these cookies to capture how you interact with our website while browsing and personalizing products to find ways to improve the site and your customer experience.
Session replay data includes mouse movements, clicks, scrolling, and other actions you take when you navigate our website.
We use these cookies to show advertisements and offers that are relevant to your interests. They’re also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns.
How can you manage which Cookies are placed on your device?
When you first visit our website on a new device or browser, you are prompted to set your cookie consent preferences. You can manage these preferences any time by clicking the “Manage cookie settings” link below:
Please note that these settings only apply to vista.com. Please see our VistaPrint, 99designs by Vista, and VistaCreate websites for additional information about managing cookies.
Using browser controls
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Please be aware that if you disable or delete certain cookies our website will not work properly.
When you use our website, you may notice content provided by a company other than us. We have no access to or control over cookies used by these companies or third-party websites. If you’d like to opt out of cookies created by 'sharing' VistaPrint content through social networks — such as Facebook and Twitter — we suggest you check those third-party websites for more information about their cookies and how to manage them.
Our data protection officer can be reached at [email protected]. If you have a complaint about our privacy practices, please contact us so we can help address your concerns. You also have the right to lodge a complaint with your local data protection authority.
You can also make a request in writing to VistaPrint B.V., Hudsonweg 8, 5928 LW Venlo, the Netherlands. In the letter, please include your name, VistaPrint account number, email address, postal address and telephone number(s), along with your specific request.
Special Notice for EEA and UK Residents
Cimpress Group companies or third-party service providers may be located inside or outside of the European Economic Area (‘EEA’) and Switzerland. In particular, our VistaPrint teams that provide Customer Care are based in Germany, the Netherlands, the United States, Tunisia, Jamaica, India and the Philippines.
The extent of our transfer of information outside of the EEA or Switzerland is governed by an agreement incorporating the standard contractual clauses in accordance with Article 46 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the ‘GDPR’).
What rights do you have to access and control the use of your information?
You have the right to:
Access your personal data;
Correct inaccurate or incomplete personal data;
Request that we delete your personal data (or alter it so that you are not identifiable), under the specific circumstances prescribed by law;
Object to the processing of your personal data or request that we restrict the processing of your personal data, under certain conditions;
Request data portability for personal data provided by you, under certain conditions.
However, please note that we do not store personal information collected on vista.com.
Special Notice for California Residents
If you are a Customer who resides in California you may request, once a year and free of charge, a list of the third parties to whom we have disclosed Personal Information (if any) for their own marketing purposes.
The California Consumer Privacy Act (CCPA) also provides you as a California resident with several additional rights
The right to request we provide you with the following information.
o The categories of Personal Information we have collected about you;
o The categories of sources from which we collect your Personal Information;
o The business or commercial purpose for collecting your Personal Information;
o The categories of third parties with whom we have shared your Personal Information; and
o The specific pieces of Personal Information we have collected about you.
The right to request we delete the Personal Information we have collected from you, with some exceptions.
The right to tell companies not to sell your personal information. However, we do not sell personal information.
The right not to be discriminated against for exercising any of these rights.
However, please note that we do not store personal information collected on vista.com. If you would like to contact our privacy team, please send us an email at [email protected].
How can you exercise your rights?
We do not collect or store personal data on vista.com. Please visit our VistaPrint, 99designs, and VistaCreate websites for more information on how to exercise your rights regarding personal data managed by those brands.